Shipping policy

GymPin Shipping Policy

Delivery Times

Destination Estimated Delivery
United Kingdom 2-4 business days
European Union 5-10 business days
Rest of World 10-21 business days

Delivery times are estimates and may vary during peak periods or due to unforeseen circumstances. Orders are typically processed within 1-2 business days. * NEXT-DAY (BUSINESS DAY) DELIVERY SUBJECT TO ORDER BEFORE 2PM.

Order Tracking

All orders are shipped with tracking for your peace of mind. You can monitor your parcel's journey from our warehouse to your door.

  • You will receive a tracking number via email once your order has been dispatched
  • Track your parcel using the carrier's website or tracking portal
  • Allow 24-48 hours for tracking information to update after dispatch

Customs, Duties & Taxes

For international orders outside the UK, customs duties, taxes, and import charges may apply depending on your country's regulations.

Important: The customer is responsible for paying all import duties, customs charges, and taxes levied by the destination country. These charges are not included in your order total and must be paid directly to the courier or customs authority upon delivery.

  • Import charges vary by country and are determined by local customs authorities
  • GymPin has no control over these charges and cannot predict the exact amount
  • Refusal to pay customs charges may result in your parcel being returned to sender
  • Please check with your local customs office for more information on potential charges

Return to Sender Policy

We understand that sometimes deliveries don't go as planned. However, when a parcel is returned to sender, additional costs are incurred that must be recovered.

If your parcel is returned to sender due to any of the following reasons, the following charges will apply:

Reasons for Return to Sender:

  • Rejected delivery or refusal to accept the parcel
  • Unpaid customs duties, taxes, or import charges
  • Missed delivery attempts with no collection arranged
  • Incorrect or incomplete delivery address provided by customer

Charges Applied:

  • Return Shipping Costs: The customer is responsible for all costs incurred to return the parcel to GymPin
  • Customs Duties Deduction: Any customs duties, taxes, or import charges paid by GymPin will be deducted from your refund
  • Original Shipping Non-Refundable: The original outbound shipping cost is non-refundable
  • 15% Restocking Fee: A restocking fee will be deducted from your refund to cover handling and processing costs

Example: If your order total was £100 with £10 shipping, and the parcel is returned to sender, you will receive a refund of £100 minus return shipping costs, minus any duties paid, minus the £10 original shipping, minus the 15% restocking fee (£15).

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at support@gym-pin.co.uk