Refund Policy

Start a return

Submit your request through the GymPin returns service before sending anything. Include your order details, reason for return and photographs where an item is damaged, faulty or incorrect.

Once the request is reviewed, you will receive instructions and the correct return destination. Goods sent without following the provided instructions may be delayed, refused where legally permitted, or returned to the sender.

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UK consumer cancellation rights

If you are a UK consumer buying online, you normally have 14 days from the day after delivery to tell us that you wish to cancel an eligible order without giving a reason. If an order arrives in separate deliveries, the period normally runs from receipt of the final item.

After notifying us, you normally have a further 14 days to return the goods. Legal exceptions apply, including certain personalised, made-to-order and sealed hygiene-sensitive goods.

For a valid statutory cancellation, we refund eligible payments to the original payment method, including the least expensive standard outbound delivery option where required by law. Any premium delivery upgrade above that standard amount is not refundable.

GymPin’s 30-day goodwill returns

In addition to statutory rights, GymPin accepts requests for eligible non-faulty, change-of-mind goods within 30 days of delivery. This voluntary extension applies only where goods are unused, unworn, complete, resalable and returned with their original packaging and proof of purchase.

The statutory 14-day cancellation rules above remain separate and are not reduced by this goodwill policy. Outside statutory cancellation rights, original delivery charges are not refunded unless GymPin agrees otherwise.

Return condition, packaging and costs

For non-faulty change-of-mind returns, you are responsible for the direct return shipping cost unless we agree otherwise.
Use protective packaging suitable for the item’s weight and retain proof of posting and tracking.
You may inspect goods as you reasonably could in a shop. Where handling beyond this has reduced value, we may make a lawful deduction.
Original packaging should be retained and used where reasonably required to protect the product in transit.

GymPin does not provide free change-of-mind returns. This does not apply where we are responsible for reasonable return costs for faulty, damaged, incorrect or misdescribed goods.

Faulty, damaged, incorrect or misdescribed goods

Inspect your parcel promptly. If an item is faulty, damaged on arrival, incorrect or not as described, contact us with the order number and clear photographs where possible.

Your rights under the Consumer Rights Act 2015 and other applicable consumer law are not affected. Depending on the circumstances and timing, you may be entitled to reject the goods, or receive a repair, replacement, price reduction or refund. GymPin will arrange or reimburse reasonable return costs where legally responsible.

Damage caused after delivery by misuse, modification, forcing an incompatible component, exceeding stated limits or ordinary wear and tear is not a product fault.

Items excluded from change-of-mind returns

The following may not be returnable for change of mind where the relevant legal exception or agreed policy condition applies:

custom, personalised or made-to-order products;
gift cards and other non-returnable digital value;
sealed hygiene-sensitive goods once unsealed; and
goods damaged, altered, incomplete or used beyond reasonable inspection.

These exclusions do not remove rights where goods are faulty, incorrect or not as described. Contact GymPin if you are unsure before posting an item.

Exchanges

We do not process direct exchanges. To obtain a different product or option, return the eligible unwanted item through the normal process and place a new order. A new order is charged separately and is not dependent on the timing or approval of the original return.

Returned shipments and refused delivery

A parcel may be returned to sender because of failed delivery attempts, refusal, an incorrect or incomplete customer-supplied address, failure to collect, or non-payment of destination import charges.

Once received and inspected, we will calculate any refund due. Where legally permitted, actual outbound delivery, carrier return charges, customs charges and other direct costs caused by the failed delivery may be deducted. If redelivery is requested, a new delivery charge will apply.

This clause does not reduce statutory remedies where GymPin supplied faulty, incorrect or misdescribed goods, or where the cancellation rules require standard outbound delivery to be refunded.

International VAT, duties and customs charges

Unless checkout expressly states otherwise, recipients outside the UK may be responsible for import VAT, duty, customs clearance and carrier handling charges. These are collected by third parties, not GymPin, and are not refundable by us.

Refusing a parcel or declining to pay import charges does not automatically cancel the order or remove carrier costs. Any refund is assessed after the goods return to GymPin and may be reduced by recoverable costs where legally permitted.

View international shipping information →

Inspection and refund timing

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method.

For statutory cancellations, refunds are made within the applicable legal period. We may wait until the goods are returned or you provide evidence that they were sent back. For faulty-goods remedies, refunds are made without undue delay and within the legally required timeframe after entitlement is agreed.

Banks and payment providers may take additional time to display funds after GymPin processes the refund. If 15 business days have passed since our refund confirmation, contact us.