We are looking for a reliable and customer-focused Customer Service Representative to support our growing e-commerce operation.

Reporting directly to the Customer Services Manager, you will work remotely handling customer enquiries via live chat and email. You will be part of a collaborative team with regular online check-ins and occasional in-person training sessions at our HQ.

Key Responsibilities

• Responding to customer enquiries via live chat and email
• Supporting orders, deliveries, returns, and product queries
• Providing clear, professional, and friendly customer support
• Updating customer and order information accurately
• Escalating issues when required and following through to resolution
• Participating in daily or weekly online team meetings

What We’re Looking For

• Strong written communication skills
• Comfortable working independently from home
• Well organised with good attention to detail
• Confident using online systems and digital tools
• Reliable and professional approach
• Previous customer service or e-commerce experience preferred

Working Arrangements

• Remote working
• Part-time or full-time available
• North West UK based (for occasional training days)
• Flexible hours depending on availability and workload

What We Offer

• Work-from-home flexibility
• Supportive and collaborative team
• Training provided
• Opportunity to grow with a fast-growing brand

Reporting to: Customer Services Manager

Occasional travel: Training and team days at HQ (Furness Vale)